I have always been really pleased with the excellent personal service from Susan. Her travel knowledge and attention to detail is as good as if she was booking the trip for herself.
Susan really does get excited at finding you a tailor made experience.
Sadly I have had two holidays cancelled due to the Coronavirus pandemic. However this was made less of a trauma by Susan - her constant communication, updates, juggling of dates, rebooking and all that to be cancelled again through no fault of Susan's.
She really worked hard for us and all our money was refunded, hassle-free.
You just don't get this kind of service anywhere else.